Mill Hill Escapes

Before You Book / Mill Hill Escapes

Before You Book

To help you plan your stay, here are a few key details to note before confirming your booking.

Check-in & check-out
  • Check-in is from 16.00 (earlier may be possible by prior arrangement)
  • Check-out is by 9:00am (later may be available if agreed in advance)
Access to the property
  • Entry is via a secure Loqed smart lock system, accessed using your mobile phone
  • You will receive a link a few days before your arrival to unlock the door
  • Full instructions will be provided in advance, and alternative arrangements can be made if needed
Heating & comfort
  • The house is fully heated and well insulated, with temperatures set for comfort (around 21°C)
  • Heating is controlled remotely, with individual thermostats in the houses and radiators with controls too. However if you do need it warmer or cooler, just let us know
  • Underfloor heating is installed on the ground floor and in bathrooms and radiators upstairs
Garden & maintenance
  • The garden is maintained regularly, and a gardener may visit during your stay (typically every 2 weeks
  • Visits are kept as unobtrusive as possible and access is external only
Cleaning
  • There is a cleaning fee for each stay. This covers bed linen, towels and cleaning on departure.
  • We do hope you will leave the property as you found it, and will follow the departure guidance around removing food and waste from the property and leaving the house in a good, tidy condition.
Dogs
  • Well behaved dogs over 1 year are welcome by arrangement, but we kindly ask that they are not allowed upstairs or on the main sitting room sofa/rug. We provide a dog guard for the stairs that you can use if needed. Please do not leave dogs unattended during your stay.
  • Please also respect future guests by ensuring your pet’s flea treatment is fully up to date.
  • Please ensure the garden is kept clean during your stay, and dog waste is removed.
  • The garden is fully fenced.
  • There is an additional charge of £35 charge per pet.
Parking
  • Each house has a private driveway for your use. Please do use this, and only park on the street if you need to, as some of the houses in the road do not have off-street parking.
  • Additional parking is available on the road if needed.
General house guidelines
  • The property is intended for registered guests only and is not suitable for parties or events. Please note we have quiet hours between 10.30pm and 8am. This is a private, residential street so please be respectful of our neighbours. Thank you for your understanding.
  • We are a non-smoking property.
Cancellation policy
  • Please refer to your booking reservation contract for full cancellation terms
  • We recommend travel insurance where appropriate.